National Accommodation, Recreation & Tourism Accreditation Incorporated

Developing the Industry.
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Brief Explanation

Under this program operators will assess their compliance with the requirements in the specified areas and when required will be able to justify that assessment by providing evidence (from a range of sources) satisfying the broad criteria.  Some elements will require the provision of copies of evidence or the element itself.  These have been kept to the minimum considered absolutely necessary to ensure legal compliance and any requirements of the Tourism Accreditation Australia Ltd accreditation requirements.  Where an organisation seeking accreditation cannot supply specified evidence other evidence may be acceptable on application to the accreditation auditor or the Accreditation Advisory Group.

Thus criteria will not necessarily be prescriptive.  There would be no intention to compare organisations or set specific criteria that all organisations have to meet, as specific criteria varies given relevant council/shire and state legislation.

The overriding ethos governing this program is based on the following Code of Ethics.

Code of Ethics
The principles of this Code are expressed in broad statements to guide ethical decision-making. These statements provide a framework; they cannot and do not dictate conduct to cover particular situations. All organisations seeking accreditation are expected to comply with the following Code of Ethics.

This organisation undertakes to:


Program Requirements Include:

Part 1 – Business Details

• Full Name of Owner or Manager of Business:
• Registered Business Name:       
  
• Date of Registration:
• ACN, ABN or Business Name Registration Number: 
  
• Address Details:
• Development Application for Operation:
• Building Approvals on Building Construction:
• Registration for Accommodation
• Registration Of Food Premises
• Public Swimming Pools Approval 
• Passenger Transport (any vehicular transport of guests)
• License to Discharge Food Waste into Sewer System  
• GST Registration
• Incorporated Association Registration
• Business Name Registration
• PAYG Registration
  

    
 Part 2 – Insurance Details

Adequate Insurance:-

• Public Liability - For All Activities.  
• Industrial Special Risk - Property  
• Industrial Special Risk - Business Interruption (Consequential Loss) 
• Voluntary Workers
• Directors and Officers 
• Professional Indemnity   
• Non-Registered Motor Vehicle
• Employment Practices 
• Workers Compensation Policies appropriate to each State in which business is conducted
  

                                            
Part 3 – Buildings and/or Facilities

Buildings and Facilities are in good repair and well maintained:-
An operator needs to show evidence of regular repair and maintenance.  This may be shown with evidence of checks/inspections and regular work done by site staff or contractors.  Evidence that “regulated” work was done by licensed contractors will be required at the audit.

• Buildings and Additions approved by Local Council for the operation of this Business.   
• Evidence of Regular Maintenance of Buildings.
• Areas have been identified as requiring future attention.
• Electrical System correctly Installed, Checked and Maintained
• Mandatory “Test & Tag” of Electrical Items.
• Gas System (Bottle or mains) correctly Installed, Checked and Maintained 
• Water Supply correctly Installed, Checked  
• Drinking Water Supply to Australian Drinking Water Standard
• Fire Protection System Service correctly Installed, Regularly Checked
• Fire Detection System correctly Installed, Regularly Checked             
  

 
Part 4 – Health & Hygiene

Systems are in place to meet legislative requirements in regard to the health of guests attending an operators facility or program:-
An operator needs to show evidence of knowledge of State Legislative Requirements (in which they operate) regarding health protection and demonstrate its application within their operation.

• Hygienic Food Service – At Facility                          
• Hygienic Food Service – away from Facility                          
• Hygienic Food Storage – at Facility.                          
• Hygienic Food Storage - away from Facility.                          
• Understanding of food allergies and systems in place.                          
• Evidence of appropriate cleaning practices and systems.                          
• Appropriate garbage disposal systems for your operations.                          
• Appropriate sewerage disposal systems                          
• Appropriate room sizing in sleeping quarters.                          

Part 5 – Working with Children Protection

Systems are in place to meet legislative requirements in regard to protection of minors attending an operators facility or program:-
An operator needs to show evidence of knowledge of State Legislative Requirements regarding Child Protection and demonstrate its application within their operation.

• Pre-Employment Child Protection Checks conducted                          
• Volunteer Worker Child Protection Checks                          
• Contractor / Delivery Person Child Protection Checks or Evidence of appropriate Protection Systems.                          
• Appropriate Child Protection Systems established for employees or volunteers.                          
• Appropriate Training conducted for all employees or volunteers.                          
• Evidence that the above checks and systems are appropriate for all States the business operates in.    a                 
• Appropriate and clearly defined reporting system for any child protection related incident.                          

Part 6 – Equipment & Activities

Equipment and Activities are in good repair, well maintained and correctly operated/used:-
An operator needs to show evidence of regular repair, maintenance, training and systems.  This may be shown with evidence of checks/inspections, regular maintenance work done by site staff or contractors and training.  Evidence that such work was done by appropriate licensed contractors or trained personnel will be required at the audit.

• Playground Equipment correctly Installed, Checked, Stored and Maintained                          
• Playground Equipment Risk Management Plan(s) current.                          
• Swimming Pool Construction approved by Local Council.                          
• Swimming Pool correctly Checked and Maintained.                          
• Swimming Pool Risk Management Plan current.                          
• Adventure Activity Structures correctly Installed, Checked, Stored and Maintained                          
• Adventure Activity Equipment leaders appropriately trained                          
• Adventure Activity Equipment recording systems in place                          
• Adventure Activity Equipment Standard Operating Procedures                          
• Motor Vehicle (used for transporting guests or employees) correctly Licensed and Maintained                     
  
• Recreation & Sports Activity Structures correctly Installed, Checked and Maintained                          
• Recreation & Sports Activity Equipment correctly Checked, Stored and Maintained                          
• Recreation & Sports Activity facilitators appropriately trained                          
• Recreation & Sports Activity Equipment recording systems in place                          

Part 7 – Risk Management – On-site

Risk Management – including Hazard Awareness, OH&S, and Emergency Management:-
An operator needs to show evidence of Operational Risk Management, Emergency Management Plans and compliance with relevant OH&S Laws.

• Risk Management Plan established for all activities and property use.      
  
• OH&S Plan established. (For all States in which the business operates)                  
  
• Correct storage of Dangerous Goods                          
• Workplace Safety Procedures known by employees.                          
• Injury/Incident Recording System                    
  
• Medical & Permission Forms as appropriate to business.                          
• Emergency and Evacuation Procedures prominently displayed.                   
  
• Victorian applicants hosting DE&T groups must have a safety briefing.
• Emergency and Evacuation Procedures reviewed within past 12 months.                    
  
• Risks associated with the use of other sites and contractors assessed and documented.                          
• First Aid requirements have been assessed as appropriate to activities and location.                          

Part 7 – Risk Management – Off-site

Risk Management – including Hazard Awareness, OH&S, and Emergency Management:-
An operator needs to show evidence of Operational Risk Management, Emergency Management Plans and compliance with relevant OH&S Laws when conducting “Off-Site” activities.

• Risk Management Plan established for all activities and sites. (Including Site Selection, Trip Planning, Weather)        
  
• OH&S Plan established (For all States in which the business operates).                 
  
• OH&S Plan Used.
• Workplace Safety Procedures known by employees.                          
• Injury/Incident Recording System.   
  
• Medical & Permission Forms as appropriate to business.                          
• Emergency and Evacuation Procedures in place.                  
  
• Emergency and Evacuation Procedures reviewed within past 12 months.                    
  
• Risks associated with the use of sites and contractors assessed and documented.                          
• First Aid requirements have been assessed as appropriate to activities and location.                          

Part 8 – Organisational Elements

Organisational Business Compliance – including
Business & Strategic Planning, Human Resource Management, Environment Management:-
An operator needs to show evidence of Organisational Compliance in the following areas.

• Business Description.  
  
• Business Objectives.
• Demonstrated knowledge of Market.                 
  
• Accurate Financial records.               
  
• 12 month financial estimates (Budget).                          
• Staff Employment Policies/contracts.                          
• Maintenance of Employee Records                 
  
• Work Rosters.
• Evidence that Superannuation requirements are being met.                          
• Staff Training Programs including Induction and on-going instruction.                          
• Contractor Checking and Records System established and used.                          
• Version Control of Instruction Manuals (Tracking and using updates).                          
• Evidence that operational procedures are adequately conveyed to employees and volunteers.                           
• Environmental Management Policies have been implemented.                          

Administration and Customer Service:-
An operator needs to show evidence of Organisational Compliance in the following areas.

• Income and Expenditure Recording System.   
  
• Demonstrated Purchasing and Supply System.                          
• Demonstrated Customer Service Procedures.                           
• Clear Booking and Cancellation Policy communicated.       
  
• Demonstrated Complaints Procedure.                          
• Advertising Material is truthful.                          
• Demonstrated Customer Feedback System.                          
• Evidence of Maintenance Schedule Performance.                          
• Evidence of Data Backup Systems (Manual and/or Electronic).                           
• Evidence of data storage appropriate to business, tax and insurance requirements.